Amey发布关键防御性能数据，以标记国民服务周

2019年10月11日

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当今领先的基础设施提供商和咨询Amey已宣布计划在其外汇合同中发布几个关键绩效指标，以推动其业务的更大透明度。

该公告标志着客户服务周结束，国际庆祝客户服务的重要性以及每日服务和支持客户的人民。

Amey’s decision to publish its performance data publicly represents a landmark move for the public services sector, which has undergone a series of reforms over the last two years as part of the development of the Cabinet Office’s Outsourcing Playbook – a key objective of which is to embed greater transparency across the UK’s public services.

Amey’s performance data will show that customer satisfaction has consistently improved since Amey took control of the Defence Infrastructure Organisation’s National Housing Prime contract in 2018. Under the contract, Amey maintains 51,000 military homes across the UK and performs more than 100,000 customer interactions each month, ranging from the upkeep of central heating and general maintenance, through to complex renovations and changes.

Amanda Fisher（Amanda Fisher）颁发的宣布宣布，Amanda董事总经理amandaFisher表示，“我们愿意分享绩效数据的意愿反映了我们对透明度和改革公共服务在英国交付方式的致力。

“我们坐在英国武装部队社区的核心，从跑道到垃圾箱的关键基础设施和设施，向全国各地的家人提供支持。We’ve made significant progress against our improvement plan on the National Housing Prime contract so far and the data speaks for itself: in July we saw customer complaints fall to an all time low of 1.2% and we have exceeded 95% on our response rate to maintenance tasks across the entire MOD estate.

“What this shows is that we’re serious about putting our Armed Forces and their families at the heart of our services, being held accountable for our performance, and supporting the DIO build and maintain a modern defence estate that allows serving personnel to focus on their vital task of protecting the UK at home and overseas.”

Amey已达到27多年以上的Mod，是英国最大的国防服务公司之一。要了解有关Amey的国防业务并访问Amey的月度绩效数据的更多信息，请访问www.tanaka-law.com/defence

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